BE A PART OF THE FESTIVAL
Here you will find answers to many of our most common questions.
If you do not find the answer to your question, contact us on Facebook.
BE A PART OF THE FESTIVAL
1. Age limit
20-year limit applies to the premium area.
2. Time & Place
4-5 JUNE 2020
3. Tickets & festival wristband
The only authorized ticket reseller are Ticketmaster. We strongly advise you against buying tickets from other sources as it’s associated with many risks. We can never guarantee that a ticket purchased from other sources exists or is valid.
Information about Box Office Hours & Location (where and when you can exchange your ticket for a wristband) will be announced here closer to the festival.
The ticket is not personal, when the wristband is on your arm it can’t be transfered.
Live Nation, NEU Festival Live AB and Summerburst reserved the rights to change prices without notice,
Live Nation, NEU Festival Live AB and Summerburst reserve the right to make any changes to the line-up and performances before and during the festival. Tickets are only sold to the festival and not for individual artists or performances and cannot be redeemed in the event of cancelled or altered acts at the festival.
Summerburts’s Official Wristband Policy
- No refunds and/or downgrades.
- Only tickets purchased through Ticketmaster or Summerburst’s verified partners are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you may not be allowed entry.
- Wristbands are NON-TRANSFERABLE and/or NON-EXCHANGEABLE.
- Wristbands CANNOT BE TRANSFERED to another person once placed on the wrist.
- Wristbands MUST be worn securely on your wrist so they cannot be slipped on and off.
- Do NOT remove between days, stretch or tamper with your wristband in any way or you will not be allowed entry.
- Wristbands that for some reason needs to be exchanged, e.g. broken, too tight, lost, stolen or manipulated in any way are VOID and must be exchanged at the box office for a fee. Please note that the exchange must be made by the original purchaser and will be allowed one (1) time only during the festival. The reimbursement fee is SEK 200 per wristband (card payment only).
- Once the wristband is placed on your wrist it can’t be given to anyone else. If you exchange your wristband to someone else, it is VOID and will under no circumstances be replaced.
- If wristbands are too loose and look like they can be slipped on and off, they will be confiscated.
- Counterfeit wristbands are INVALID and will be confiscated by festival security or other event staff.
- If your wristband is removed by festival security or event staff for any reason, it WILL NOT be replaced.
- Your ticket and your wristband are considered a valuable document – treat it like cash!
3. Summerburst app
This will be your go to place before and during the festival with everything from creating your own schedule, see where you are and navigate around the festival area, receiving important information and notifications and a lot more (make sure to allow notifications and location in the app so you don’t miss anything important during the festival). The app will be released soon.
4. Bags and stuff storage
BE A PART OF THE FESTIVAL
1. How do I purchase an access ticket?
You can buy access tickets online via Ticketmaster’s accessible booking line on 0776-70 77 77 and they will be happy to assist you with your booking. It is also possible to book a PA ticket in connection with your purchase free of charge.
BE A PART OF THE FESTIVAL
1. What I can bring into the festival site?
All festival goers will pass through a security check at the entrance to the festival, so make sure to be there on time so you don’t miss your favorite band! Here is a little guide of what you can bring into the festival and not, so you can prepare your festival weekend in the best way possible!
The following articles are allowed into the festival site:
- Bags that are maximum 40x40x20 cm
- Picnic Blankets
- Cameras and GoPro cameras (however, system cameras, interchangeable lenses, removable lenses, and other accessories such as tripods, selfie sticks and GoPro brackets are not allowed)
- Reusable empty water bottles in plastic and aluminum that can hold a maximum of 1 liter ( do not forget to fill them up and drink lots of water!)
- Sunscreen (fingers crossed)
- Inflatable items (but please make sure to keep them out of the area in front of the stages)
- Medications: If you are in need of bringing prescription medication into the festival area, you should be able to present a label from the pharmacy with information on the recommended dosage and patient name.
The following items are not allowed into the festival area:
- Bags and backpacks larger than 40x40x20 cm
- Food and drinks
- Professional audio and video recording equipment
- Professional Cameras (interchangeable lenses)
- Camera accessories such as selfie sticks, stands, mounting parts, and professional accessories.
- Umbrellas (these obscure the view of other visitors, so appropriate clothing for every weather is advised)
- Animals (the festival environment is not the best for animals, but service dogs are of course welcome!)
- Drones (our photographers will shoot beautiful photos and videos that we will share with you during the festival)
- Flags and banners on a stick (to give everyone the best view possible)
- Glass containers (we want to take care of Ullevi and eventual broken glass around and inside the venue isn’t fun for anyone)
- Laser pointers
- Foldable chairs
- Markers and spray paint (cosmetics are allowed)
- Masks or objects for the purpose of concealing the face
- Skateboards, scooters, bicycles, carts (if not prams with children) and other personal motor vehicles (a bicycle parking will be located outside the entrance)
- Tents of all kinds (there is no camping on the festival area but if you would like to camp you can check in here for tips in other places)
- Non approved marketing or sales materials such as flyers, stickers etc.
Our security staff are around to ensure that you have a fun and safe festival experience. There may be things not mentioned above that for various reasons are considered unsuitable to bring to the festival, or that we think is a great idea to bring. Please ask us if you are unsure of any items not mentioned above!
2. A few things to keep in mind before and during the fes
- Have emergency contact info on your person and your phone, our personnel might need it in case of an emergency.
- Remember to stay hydrated
- Bring a list of allergies and medications/prescriptions in case of a medical emergency.
- Check the weather forecast and dress accordingly, and remember to protect yourself from the sun!
- Need help? Lost? Injured? Did you witness criminal activity? Contact any uniformed staff member or call 112.
- Keep yourself and your belongings safe – be aware of your surroundings and keep an eye on your personal items at all times. If you find something or lose something, head to the info point on the festival site, or the ticket office in the main entrance if you are outside the festival.
- Download the Summerburst App and and be sure you have opted-in for push notifications.
- Decide with your friends where you’ll meet if you lose each other. The main info tent in the middle of the festival area (next to the big cat) is the designated meeting point for lost or separated people.
- Watch out for your neighbors – if someone around you looks like they need help, check in with them and alert the nearest staff member.
BE A PART OF THE FESTIVAL
1. Where to stay
Check out accommodation in Gothenburg through our hotel partner Hotels.com HERE.
1. Getting to Ullevi
Ullevi is located in central Gothenburg and it’s easy to find.
Take a walk
Gothenburg is a beautiful city in the summer! So since Summerburst is close to the city center, you’ll definitely get the best experience by walking to and from the festival!
How long does it take to walk:
From Gothenburg Central Station – about 15 minutes
From Avenyn – about 20 minutes
Liseberg – about 15 minutes.
If you get tired, there are plenty of electric scooters and bicycles for rent in town.
Tram
The closest transtation is Göteborg Ullevi Södra. From there you just walk along Levegrensgatan and you are there in 2 minutes. You can take the trams: 1, 2, 3, 4, 5, 6, 8, 10, 11 & 13. Plan your trip via Västtrafik.
BE A PART OF THE FESTIVAL
1. Sponsors / Partners
Are you interested in contributing to the Summerburst experience as a partner? Please send your request to john.iserstal@livenation.se
2. Press/foto
For press: press@livenation.se
Photo: Send a photorequest via photorequest.livenation.se